This policy explains what personal data Haya Drivers ("we", "us") collects, why we collect it, who we share it with and the choices you have. We process personal data in line with the Nigeria Data Protection Act and only for the purposes described here.
1. What we collect
Everyone
- Account details: name, email address, phone number, password.
- Usage data: pages visited, device and browser information, and IP address, used for security and to improve the product.
Clients
- Organisation details where applicable, hiring preferences, and the requirements you describe in hire requests.
- Proof-of-payment documents you upload so we can confirm bank transfers.
Drivers
- Verification data: national identification number (NIN), driving licence details and expiry, passport photograph, proof of address, and employment history.
- Guarantor and reference details: their name, relationship, phone number, address and NIN, which you must have their consent to provide.
- Payout details: your bank account name, number and bank, used only to pay you.
2. How we use your data
- To verify drivers before they can be hired.
- To match clients with suitable drivers and broker engagements.
- To administer invoices, confirm payments and settle salaries.
- To send transactional notifications and emails about your account and engagements.
- To prevent fraud and keep the platform secure.
- To comply with legal obligations.
We do not sell your personal data.
3. Who we share it with
- Clients see a driver's professional profile (name, photograph, driver type, experience, trust score, city and state, advertised rate). A driver's phone number, WhatsApp number and email are released to a client only after that client's payment for the engagement is confirmed.
- Drivers see the engagement details a client provides (schedule, location, requirements) and the client's name once hired.
- Service providers who process data for us: cloud hosting, media storage (Cloudinary), email delivery (Resend) and payment processing. They may only use the data to provide their service to us.
- Law enforcement or regulators where the law requires it, or to protect the safety of our users.
4. Retention
We keep your data for as long as your account is active and for as long afterwards as we need it to meet legal, accounting or dispute resolution obligations. Verification documents belonging to rejected or deleted accounts are removed on a rolling schedule.
5. Security
Passwords are stored hashed, verification codes are stored hashed, traffic is encrypted in transit, and access to personal data inside the company is limited to staff who need it for their role. No system is perfectly secure; if a breach affects you, we will notify you and the relevant authorities as required by law.
6. Your rights
You may request access to, correction of, or deletion of your personal data, object to certain processing, and withdraw consent where processing is based on consent. Write to support@hayadrivers.com and we will respond within the timelines set by the Nigeria Data Protection Act. Note that some data must be retained where the law requires it (for example, records of confirmed payments).
7. Cookies
We use cookies strictly to keep you signed in and to remember which surface of the platform your session belongs to. We do not use advertising or cross-site tracking cookies.
8. Children
The platform is for adults. We do not knowingly collect data from anyone under 18; if you believe a minor has created an account, contact us and we will remove it.
9. Changes and contact
We may update this policy from time to time; material changes will be announced on the platform or by email. Questions about this policy: support@hayadrivers.com. See also our terms of service.